Sardine, a remote-first risk platform helping banks, fintechs, and retailers fight financial crime, is hiring an Account Manager to own a small portfolio of enterprise customers. You'll act as the customer's internal stakeholder, helping them maximize ROI on fraud, payments, and compliance products while advising on best practices and translating complex technical problems into actionable solutions. Remote within the US or Canada.
Overview
$70,000 – $130,000 / year
remote
full-time
1-2 years of experience (mid level)
Technologies
- API integrationsBusiness intelligence (BI) tools
Responsibilities
- Serve as the primary point of contact for a small book of enterprise customers, handling both day-to-day and big-picture issues to maximize their ROI in Sardine.
- Develop a thorough understanding of Sardine's product, technology, and strategy, and communicate it succinctly to customers.
- Translate complex product and technology problems into simple, actionable solutions, managing the process internally and externally.
- Advise customers knowledgeably on fraud and compliance best practices.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking to support long-term expansion planning.
- Collaborate daily with risk analytics, data science, integrations, and product teams.
- Work with risk analytics teams to proactively solve new fraud typologies and communicate findings to customers.
Qualifications
- 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs.
- Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.
- Strong presentation skills for virtual and in-person meetings with various stakeholders.
- Previous customer-facing experience, preferably with a technical product.
- Exceptional project management skills, with the ability to synthesize inputs and balance multiple stakeholders.
- Proficiency with business intelligence tools.
- Outstanding analytical skills, including number crunching and drawing insights.
- Ability to translate complex strategies into actionable processes and outcomes.
- Natural relationship-builder and collaborator.
- Continuous drive to improve processes and make customers more efficient.
Benefits
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Remote-first culture: work from anywhere
- Flexible paid time off and year-end break
- Health insurance, dental, and vision coverage for employees and dependents (US and Canada)
- 4% matching in 401k / RRSP (US and Canada)
- MacBook Pro delivered to your door
- One-time stipend to set up a home office
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual learning stipend