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GitLab (about.gitlab.com)

Customer Success Engineer

Added 4 days ago

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GitLab is hiring a Customer Success Engineer to serve as a trusted technical advisor, helping enterprise customers adopt GitLab’s AI-powered DevSecOps platform. This is a remote role based in the United States. You will lead technical workshops, guide customers on source code management and CI/CD best practices, and collaborate with Sales, Customer Success, and Product teams to drive customer outcomes. Travel up to 25% is required.

Overview

Compensation not specified

remote

full-time

No experience required (mid level)

Technologies

    GitGitLabCI/CDversion controlsource code managementcontinuous integrationDevSecOpsAWSGCPAzureZoom

Responsibilities

  • Serve as a trusted technical advisor, helping customers realize the full value of the GitLab platform.
  • Deliver technical workshops and training sessions, focusing on use cases such as source code management and continuous integration.
  • Provide technical guidance and best practices on GitLab features and capabilities.
  • Work with customers to understand their business goals and technical requirements, helping them achieve success with GitLab.
  • Collaborate with the Sales team on the technical aspects of the sales process, including demonstrations and proof-of-concept engagements.
  • Act as a voice for the customer within GitLab, providing feedback to the Product team on customer needs and requirements.
  • Contribute to technical content such as blog posts, documentation, and training materials based on customer engagements.

Qualifications

  • Experience in a technical customer-facing role, such as Customer Success Engineer, Solutions Engineer, Support Engineer, or similar.
  • Experience with Git and GitLab, or a strong understanding of version control and CI/CD concepts.
  • Experience with cloud platforms such as AWS, GCP, or Azure.
  • Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
  • Experience working with enterprise customers.
  • Ability to work independently and as part of a team.
  • Willingness to travel up to 25% of the time.