BlueberryAircall Trusted Company
Customer Support Specialist, North America
Added 3 weeks agoPayout (Estimated)
Experience Level
entry-level
Employment Type
full-time
Career Path
Promotion Potential
Visa Sponsorship
Work Type
Remote
Expected Work Location
Anywhere
Company Headquarters
N/A
TL;DR
Benefits
Competitive salary package and equity
100% covered medical, dental, and vision insurance
401k plan with company matching
Unlimited PTO
Wellness, internet, and childcare reimbursements
Generous parental leave policy
Technologies
Description
Aircall is the world’s leading integrated customer communications and intelligence platform serving over 20,000 companies globally. The platform unifies voice and digital channels with seamless CRM integrations and offers AI-powered insights, automation, and AI agents to improve sales and support functionality. The company employs over 600 people across nine global offices, including Paris, New York, and London. The Customer Support Specialist role involves collaborating with customers to identify, investigate, and resolve issues, ensuring smooth team operations and contributing to Aircall's growth. This position requires working Monday to Friday from 9-6 PM EST in a remote/hybrid, international environment.
Responsibilities
- Respond to customer questions and concerns promptly and effectively - Identify, investigate, and escalate issues as necessary - Advise customers to help them run their teams efficiently - Collaborate with global support teams to improve customer outcomes - Manage workload and prioritize tasks in a fast-paced international environment
Diversity Statement
Aircall is committed to diversity, equity, and inclusion regardless of origins, identity, background, or orientations. They promote active inclusion to foster belonging and provide equal opportunities for development and thriving. The company openly acknowledges ongoing efforts to improve in these areas.
Safety Breakdown
No red flags in job description
Job uses a trusted ATS provider
This company is likely reputable
Company site provided
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Relevance
75 / 100
The candidate has relevant experience in Fullstack development with React.js and Python, but the lack of specific experience with cloud technologies mentioned in the job posting reduces overall relevance.
Skills
70 / 100
Tone & Language
80 / 100
The tone is professional but could be more collaborative and engaging to match the company's focus on teamwork.
ATS Optimization
65 / 100
Issues
Lack of commonly searched keywords such as Docker, Kubernetes, and Code Reviews.
Job titles and dates could be formatted more clearly for better ATS tracking.
Unique Hooks
50 / 100
Suggestions
Emphasize successful project outcomes and teamwork experience.
Focus on collaborative projects demonstrating strong communication skills.
Heatmap
Rewrite Suggestions
Automated data scraping and processing with Python, Beautiful Soup4, Open AI/Chat GPT API.
Automated data scraping and processing workflows using Python and Beautiful Soup4, enhancing job listing clarity and relevance.
This rewrite better highlights outcomes and the impact of the technology used.
Designed a responsive UI with Tailwind CSS and Framer Motion.
Created an engaging, responsive UI using Tailwind CSS and Framer Motion, improving user experience across devices.
Focus on user experience and engagement reflects the company's emphasis on development quality.
Developed a modern, user-friendly, React JS landing page, optimizing performance and cutting hosting costs.
Spearheaded the development of a high-performance, user-friendly React.js landing page, significantly reducing hosting costs and enhancing user engagement.
Increases focus on leadership and impact of work.
Copy & Paste Snippets
Relevant Projects
Include projects that specifically used Docker, Kubernetes, and CI/CD to illustrate experience with tools mentioned in the job description.
Professional Summary
Revise to include a summary that highlights full-stack experience, teamwork, and adaptability to align with the company's goals.
Cover Letter
Dear [Hiring Manager's Name], I am writing to express my interest in the Senior Fullstack Developer position at ZYX. With a robust background in developing and managing web applications using React.js and Python, coupled with my leadership experience as the Founder and Lead Developer of Blueberry Jobs, I am confident in my ability to contribute effectively to your team. At Blueberry Jobs, I engineered AI-driven tools that significantly optimized job parsing, enhancing user experience through intuitive design with Tailwind CSS and Framer Motion. My experience at XYZ allowed me to develop a scalable landing page, focusing on performance and cost reduction while collaborating with a talented development team. I align deeply with Netguru's commitment to continuous learning and user-centric design. I look forward to the chance to collaborate on innovative solutions within your global platform. Thank you for considering my application. Sincerely,Joe Smith
Questions the interviewer may ask you
Q: Can you describe your experience with Continuous Integration and Continuous Delivery?
A: In my previous roles, I have implemented CI/CD pipelines that enhance development efficiency and deployment frequency. At XYZ, we utilized Docker for containerization, allowing us to streamline our integration processes significantly.
This response aligns with the requirements around CI/CD mentioned in the job posting.
Q: How do you ensure high code quality in your projects?
A: I prioritize code quality through regular code reviews and employing best practices in software development. I also engage in collaborative debugging sessions with peers to maintain high standards across our projects.
Directly correlates with the responsibilities of participating in code reviews and bug bashes.
Questions to ask the interviewer
Q: What does your ideal working environment look like, particularly for remote work?
Shows interest in company culture and remote work dynamics.
Q: Can you talk more about the team dynamics and collaborative efforts at Netguru?
Demonstrates curiosity about teamwork and collaboration, which is emphasized in the job posting.
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