Talan is a consulting firm specializing in innovation and transformation through technology, operating on five continents with over 4,500 consultants and a 2023 revenue of 600 million euros. The company focuses on areas such as Big Data, IoT, Blockchain, and AI. This role is part of the IT application production support team, providing technical and functional support in production and managing projects related to business needs, strategic initiatives, and regulatory changes. Key accountabilities include deploying Dynatrace agents, creating dashboards and reports with Dynatrace and Power BI, providing training to APS teams, presenting project status, improving and automating processes, promoting service transition processes, leading meetings and workshops, ensuring adherence to IT governance policies, and continuous process improvement. The role requires collaborative problem solving, IT knowledge in banking sector, strong English skills, and ability to work hybrid from Montreal.

Deploy Dynatrace agents; Create Dynatrace reports and dashboards; Provide Dynatrace training to APS teams; Develop reports with Power BI; Present project status to management committee; Evaluate and improve software architecture and processes; Promote and manage service transition processes; Plan, lead and document service transition meetings; Maintain process documentation; Lead process awareness workshops; Ensure compliance and take corrective actions; Produce KPI and progress reports; Implement continuous improvement initiatives; Adhere strictly to IT governance and banking policies.

Talan strives to create environments enabling all employees to thrive in professional, social, and environmental engagements.