Salesforce is hiring a Lead Solution Engineer (Specialist Solution Engineer) within its Emerging Business Unit to support Agentforce IT Service. This role focuses on demonstrating and evangelizing an AI-powered IT Service Management solution built on Salesforce Service Cloud. You will act as a subject matter expert, articulate the value of the solution, and help integrate it within the broader Salesforce portfolio. The position requires a startup mindset, creative problem-solving, and the ability to challenge the status quo to drive sales.
Overview
$134,750 – $198,170 / year
hybrid
full-time
No experience required (senior level)
Technologies
- AgentforceAgentforce IT ServiceSalesforce Service CloudSlackEinsteinCMDBITSMAIWorkflow automationAnalytics
Responsibilities
- Act as a subject matter expert for Agentforce IT Service within the Emerging Business Unit.
- Demonstrate and evangelize ITSM capabilities, including conversational support, incident management, unified IT/HR service, CMDB visibility, automation, and agentic enterprise support.
- Articulate the value of solutions and their seamless integration within the broader Salesforce portfolio.
- Think creatively to challenge the status quo and identify solutions that drive sales.
- Help customers deliver always-on support, automate incident management, unify service teams, gain visibility with CMDB, boost productivity, reduce costs, and enable the agentic enterprise.
Benefits
- Time off programs
- Medical, dental, and vision coverage
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
- Potential incentive compensation, equity, and benefits