Join CLEAResult as a Remote Energy Efficiency Customer Support Specialist, supporting utility customers in saving money, improving home energy efficiency, and advancing climate goals. This is an inbound contact center role—not a typical call center—where each interaction focuses on energy efficiency programs.
Overview
$17 / hour
remote
full-time
No experience required (entry level)
Technologies
- Customer support platformsChat/email support toolsScript navigation
Responsibilities
- Handle inbound customer interactions focused on energy efficiency programs
- Support multiple programs using multiple platforms
- Provide customer service, visit scheduling, enrollment assistance, program education, technical support, online support, and status updates
- Use a range of support scripts including verbatim scripts, talking points, or simple usage guides
- Handle chat and email interactions for some programs
- Meet performance goals and metrics with real-time access to personal performance data
Qualifications
- High School Diploma or GED required
- Minimum 6 months of customer-facing experience required
- Inbound/outbound call center sales experience preferred
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment and navigate multiple platforms simultaneously
- Sales-oriented with a focus on customer service satisfaction
- Positive 'How can I help you?' attitude
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal, and parental leave
- Paid volunteer time
- Employee Recognition Program with points convertible to gift cards
- Employee Assistance Program
- Access to on-demand training courses