Salesforce Professional Services is hiring a Senior Experience Design Lead to lead experience strategy and multidisciplinary design teams on enterprise transformation engagements. The role focuses on interactive web and mobile applications, UX, and delivering useful, usable, and desirable experiences for customers across Financial Services, Health, and Life Sciences verticals. The ideal candidate is a pragmatic, client-facing design thinker with a consultant mindset, strong leadership skills, and deep experience in enterprise technology programs. This position requires close collaboration with technical and solution teams, executive-level customers, and Salesforce colleagues. Travel up to 50% is required. Compensation note: the typical base salary range is $172,500–$260,100 annually. In California, New York, and select Boston, Chicago, Seattle, and Washington DC metro locations, the base pay range is $207,800–$285,800 per year.
Overview
$172,500 – $260,100 / year
hybrid
full-time
7+ years of experience (senior level)
Technologies
- FigmaAdobe Creative SuiteSketchInVisionFlintoMarvelProto.ioGenerative AI toolsAutomation platformsSalesforceMicrosoft DynamicsOracleSAP
Responsibilities
- Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
- Apply Design Thinking methods and contribute to new methods and offerings
- Create compelling stories and communicate design concepts that articulate business value to diverse audiences
- Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
- Lead digital strategies and visions, ensuring effective communication
- Guide research, interaction, and visual design across the Salesforce platform toward high quality and execution
- Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
- Provide mentorship and guidance to other designers within the Experience Design group
- Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
- Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
- Manage changes in project scope, identify potential issues, and pivot when necessary
- Collaborate with internal team members to structure project work and plan/execute client proposals
- Identify new business opportunities and connect appropriate people to support
- Lead key experience design activities including research, workshops, interviews, and synthesis
- Multi-task and perform well under pressure in a constantly changing environment
- Build close relationships with customers and key stakeholders; ensure clarity on roles, responsibilities, and project vision
- Lead, coordinate, and manage the work of a project team independently or with key project team members
- Manage and maintain team motivation and morale
- Identify and resolve or escalate issues and conflicts within the project team
- Engage and partner with external clients and other partners when required
- Manage a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, and information architecture
Qualifications
- At least 10–12 years of experience in experience design, interaction design, or related fields
- Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies
- Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation, efficiency, and day-to-day design work
- Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs
- Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data
- Proven ability to lead multidisciplinary teams to create impactful customer solutions
- Proven track record of building client relationships and being client-facing
- Proven experience designing applications that balance user needs, business requirements, commercial interests, and technological constraints
- Proficient in relevant software packages such as Figma, Adobe Creative Suite, Sketch, UX-related tools, and prototyping tools (InVision, Flinto, Marvel, Proto.io, etc.)
- Well-versed in technology and software development as it relates to design
- Proactive, self-sufficient, and professional, with strong organizational, time management, and communication skills
- Passionate and enthusiastic about delivering design and user experience excellence
- Excellent communication skills, both verbal and written
- Experience with Salesforce, Microsoft Dynamics, Oracle, SAP, or other enterprise software
- Experience working across a variety of industries, including B2B and B2C
- Degree or equivalent relevant experience required; experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience)
- Willingness to travel up to 50% of the time
- Preferred: Salesforce product knowledge and solution design experience
- Preferred: experience across Financial Services, Health, and/or Life Sciences industries
- Preferred: design consulting background
- Preferred certifications: Salesforce Admin, Salesforce UX Designer, Salesforce Strategy Designer, Salesforce Agentforce Specialist
Benefits
- Time off programs
- Medical, dental, and vision coverage
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee Stock Purchase Program
- Incentive compensation and equity may be available for certain roles