Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF and builds open-source software and enterprise solutions for modern infrastructure networking, security, and observability. The Customer Success Architect team works directly alongside the engineers behind Cisco Hypershield and helps customers turn investments in Cisco Hypershield and Cisco Nexus N9300 Series Smart Switches into deployed, fully adopted parts of their data centers. This remote role owns the customer journey from onboarding through expansion and guides customers across the NetOps/NetSecOps boundary: NX-OS manages the network fabric, while Hypershield governs security policy enforced on the switch.
Overview
$160,800 – $214,100 / year
remote
full-time
7+ years of experience (senior level)
Technologies
- Cisco NexusNX-OSCisco HypershieldNexus N9300VXLAN EVPNVMware vSphereNutanix AHVProxmoxLinuxKubernetesYAMLNX-APINETCONF/RESTCONFgNMIAnsibleREST APINexus Dashboard
Responsibilities
- Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use.
- Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane.
- Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect.
- Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption.
- Identify and clear adoption blockers, working with engineering and support to escalate and resolve customer issues.
- Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production.
Qualifications
- Bachelor's degree with 8+ years of related experience, Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience.
- Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted.
- Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes.
- Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar).
- Experience with Linux systems in production, including troubleshooting.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Potential eligibility for Cisco restricted stock units
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees: 16 days paid vacation per full calendar year, accrued at 4.92 hours per pay period for full-time employees
- Exempt employees: flexible vacation time off program with no defined limit, subject to availability and business limitations
- 80 hours sick time off provided on hire date and each January 1st thereafter; up to 80 hours of unused sick time carried forward
- Additional paid time away may be requested for critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer